Privacy Policy

This Privacy Policy explains how Wing Snob ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at wingsnobchiks.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, signing up for our newsletter, or otherwise interacting with Wing Snob, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services immediately.

Wing Snob operates in the United States and complies with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection statutes.

1. About Wing Snob

Wing Snob is a food service business dedicated to delivering exceptional wing experiences to our customers. We operate through our website at wingsnobchiks.click and may operate physical locations or partner with third-party delivery platforms to serve our customers.

For all privacy-related inquiries, questions, or requests, please contact us using the information provided above. We will respond to all legitimate privacy inquiries within a reasonable timeframe, and no later than 45 days as required by applicable law.

2. Information We Collect

We collect several types of information in connection with the operation of our business. The categories of personal information we collect are outlined below.

2.1 Personal Information You Provide Directly

When you interact with Wing Snob — whether placing an order, creating an account, contacting customer service, or signing up for promotional communications — you may provide us with personal information, including but not limited to:

• Identification Information: Your full name, username, or display name.
• Contact Information: Your email address, phone number, and mailing or delivery address.
• Account Credentials: Username and encrypted password if you create an account on our platform.
• Order Information: Details about the food items you order, special instructions, delivery preferences, and order history.
• Payment Information: Billing address, credit or debit card details, or other payment method information. Please note that full payment card data is processed by secure, PCI-DSS-compliant third-party payment processors. Wing Snob does not store your full payment card number on our servers.
• Communications: Any messages, feedback, complaints, or reviews you send to us through our website, email, or other communication channels.
• Survey and Promotional Responses: Information you provide in response to surveys, contests, or promotional offers.

2.2 Information We Collect Automatically

When you visit our website, we automatically collect certain technical and usage data through cookies, web beacons, pixel tags, and similar technologies. This information may include:

• Device Information: The type of device you use (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Log Data: Your IP address, access times and dates, pages you viewed, the URL of the page you visited before arriving at our website, and links you clicked.
• Usage Data: Information about how you interact with our website, including items browsed, time spent on pages, search queries, and cart activity.
• Location Data: General geographic location inferred from your IP address, or more precise location data if you grant permission through your browser or device settings (used for delivery purposes).
• Cookie and Tracking Data: Information collected through cookies and similar tracking technologies. For more information, please see Section 7 (Cookie Usage) of this Privacy Policy.

2.3 Information We Collect From Third Parties

We may receive information about you from third-party sources, including:

• Delivery Platforms: If you order Wing Snob products through a third-party delivery application, we may receive relevant order and contact information from that platform.
• Payment Processors: Our payment service providers may share transaction-related information with us for order confirmation, fraud prevention, and accounting purposes.
• Social Media Platforms: If you choose to connect your social media account to our services or interact with our social media pages, we may receive publicly available profile information consistent with your privacy settings on those platforms.
• Marketing Partners: We may receive information from advertising networks or analytics providers that help us understand how users interact with our advertising campaigns.
• Business Partners: Referral partners, loyalty program partners, or other business collaborators may share information with us when relevant to the services provided.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information such as health data, racial or ethnic origin, religious beliefs, or biometric data. However, if you voluntarily disclose dietary restrictions or allergy information for food safety purposes, we will treat this information with heightened care and use it only to fulfill your order and ensure your safety.

3. How We Use Your Information

Wing Snob uses the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparing, packaging, and delivering your items.
• To communicate with you about your orders, including confirmations, updates, and delivery status notifications.
• To manage your account and provide customer support services.
• To process payments and refunds and maintain accurate billing records.
• To verify your identity and prevent unauthorized account access.

3.2 Business Operations and Improvement

• To analyze how customers use our website and services in order to improve functionality, design, and overall user experience.
• To monitor website performance, identify and resolve technical errors, and maintain the security of our systems.
• To conduct internal research and development to improve our food offerings, service delivery, and business operations.
• To evaluate the effectiveness of our marketing campaigns and promotional activities.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and information about new menu items — but only if you have opted in to receive such communications or where permitted under applicable law.
• To personalize your experience on our website, including displaying relevant menu items, promotions, and content based on your browsing and order history.
• To serve targeted advertising through our own channels or through third-party advertising networks.
• To contact you about contests, sweepstakes, or promotional events in which you have chosen to participate.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders and account.

3.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations.
• To respond to lawful requests from government authorities, law enforcement agencies, or courts.
• To enforce our Terms of Service and other applicable agreements.
• To detect, investigate, and prevent fraudulent activity, security breaches, and other harmful conduct.
• To protect the rights, property, and safety of Wing Snob, our customers, employees, and the general public.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business. These providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to maintain appropriate data security and confidentiality standards. Categories of service providers include:

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful request from a government authority or law enforcement agency.
• Enforce our Terms of Service or other applicable agreements.
• Protect against fraud, security threats, or illegal activity.
• Protect the rights, safety, or property of Wing Snob, our customers, or third parties.

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, sale of assets, reorganization, or similar corporate transaction, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties in other circumstances when we have obtained your explicit prior consent to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5. Data Security

Wing Snob takes the security of your personal information seriously. We implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS/SSL) technology.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need the information to perform their job functions. All staff with access to personal data are bound by confidentiality obligations.
• Secure Payment Processing: Payment information is processed through PCI-DSS-compliant payment processors. Wing Snob does not store complete credit card numbers on its servers.
• Regular Security Audits: We conduct regular reviews of our data collection, storage, and processing practices, as well as security assessments of our systems and infrastructure.
• Data Minimization: We collect and retain only the personal information necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain an incident response plan to address potential data breaches promptly and notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. Wing Snob respects these rights and provides mechanisms for you to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction, comply with legal obligations, or detect security incidents).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, click the "Do Not Sell or Share My Personal Information" link on our website, or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to those purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge different prices, provide different quality of service, or retaliate against you for exercising your rights under the CCPA/CPRA.

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, all Wing Snob customers may exercise the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and legitimate business needs.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request to us by:

• Email: [email protected]
• Website: wingsnobchiks.click (contact form)

To protect your privacy and security, we will take reasonable steps to verify your identity before responding to your request. We may ask you to provide certain identifying information consistent with your relationship with us. We will respond to verified consumer requests within 45 days. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

You may designate an authorized agent to make requests on your behalf. Authorized agents must provide written authorization from you and may be required to verify their own identity.

7. Cookie Usage

Our website uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and deliver relevant advertising.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. These cookies enable core functions such as page navigation, access to secure areas, and shopping cart functionality. The website cannot function properly without these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether visitors receive error messages. This information is used to improve our website.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your delivery address, language preferences, or previously ordered items) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please be aware that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative's opt-out page.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy, available on our website at wingsnobchiks.click.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal obligations. The following general retention periods apply:

When personal information is no longer needed for the purposes for which it was collected, and we are not legally required to retain it, we will securely delete, destroy, or anonymize it in accordance with our data retention and destruction policies.

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. Wing Snob does not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not target children with our marketing or services.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under 13 years of age without verifiable parental consent, we will take immediate steps to delete that information from our records.

Individuals between the ages of 13 and 17 are not the intended audience for our services, and we ask that minors not submit personal information to us without the supervision and consent of a parent or legal guardian. If you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

10. International Data Transfers

Wing Snob is based in the United States, and the information we collect is governed by United States law. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that international transfers of personal data are handled with adequate protections in place, including the use of standard contractual clauses or other lawful transfer mechanisms where applicable.

If you have concerns about the international transfer of your personal data, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services, including social media platforms, delivery apps, and partner sites. These third-party services have their own independent privacy policies, and Wing Snob is not responsible for the privacy practices or content of those sites.

We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information. The inclusion of a link to a third-party website does not constitute our endorsement of that site's privacy practices.

12. FTC Compliance and Consumer Protection

Wing Snob complies with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. We are committed to the following principles in our data practices:

• Transparency: We tell you what information we collect and how we use it, clearly and in plain language.
• Choice: We give you meaningful choices about how your data is used, particularly for marketing purposes.
• Access: We provide you with the ability to access, correct, and delete your personal information.
• Security: We take reasonable measures to secure your personal information against unauthorized access or disclosure.
• Accountability: We are accountable for our data practices and take responsibility for the actions of our service providers who handle data on our behalf.

If you believe we have engaged in any unfair or deceptive data practices, you have the right to file a complaint with the Federal Trade Commission at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).

13. Filing a Complaint With Data Protection Authorities

If you have concerns about how we handle your personal information and are not satisfied with our response to your inquiry, you have the right to file a complaint with the relevant data protection or consumer protection authority.

13.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which enforces the CPRA:

13.2 For All U.S. Consumers

All U.S. consumers may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive business practices:

13.3 State Attorney General Offices

You may also file a complaint with the Attorney General of your state of residence, many of whom have consumer protection divisions that handle privacy-related complaints. We encourage you to contact us first so that we have an opportunity to address your concerns directly before you escalate to a regulatory authority.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that a user does not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently alter its data collection and use practices in response to DNT signals. We will update this policy if and when an industry standard is established.

California residents may also have rights related to the opt-out of the sale or sharing of personal information, which is described in Section 6 of this Privacy Policy.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the introduction of new services. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the updated Privacy Policy on our website at wingsnobchiks.click.
• Where required by law or where we deem it appropriate, notify you by email or by a prominent notice on our website.

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of our services and may contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices and your privacy rights.

16. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to contact our privacy team:

We are committed to working with you to resolve any privacy concerns in a fair and timely manner. We will acknowledge receipt of your inquiry promptly and will endeavor to provide a substantive response within 45 days of receiving a verifiable request.

Thank you for trusting Wing Snob with your personal information. We value your privacy and are committed to protecting it every step of the way.