Refund Policy

At Wing Snob, customer satisfaction is at the heart of everything we do. We understand that sometimes an order may not meet your expectations, and we are committed to making things right. This Refund Policy outlines the conditions, procedures, and timeframes associated with refund requests, cancellations, and exchanges for orders placed through our website at wingsnobchiks.click or directly through our service channels. Please read this policy carefully before placing an order.

1. General Overview

This Refund Policy applies to all food orders, catering services, and any related purchases made through Wing Snob. By placing an order with us, you acknowledge and agree to the terms outlined in this policy. Our goal is to handle all refund and complaint situations fairly, promptly, and in accordance with applicable United States consumer protection laws, including guidelines established by the Federal Trade Commission (FTC).

Because we deal in perishable food products, our refund policy is necessarily more specific than those of non-food businesses. We encourage all customers to review their orders carefully at the time of receipt and to contact us as soon as possible if there is an issue.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received items that do not match what you ordered (wrong flavor, wrong quantity, wrong items entirely).
• Missing Items: Part of your order was not included in the delivery or pickup.
• Food Quality Issues: The food was undercooked, spoiled, contaminated, or otherwise unsafe to consume upon receipt.
• Damaged Packaging: The packaging was significantly damaged in a way that compromised the safety or quality of the food.
• Order Not Delivered: Your order was never received, and it has been confirmed as lost or undelivered by our system or delivery partner.
• Significant Delay: Your order was delivered so late that the food was no longer acceptable in quality, and you did not consume it.
• Duplicate Charges: You were charged more than once for the same order due to a technical error.
• Unauthorized Transaction: A charge appeared on your account that you did not authorize.

3. Timeframes for Refund Requests

To qualify for a refund, your request must be submitted within the timeframes listed below. Requests submitted outside these windows may be denied at our discretion.

We strongly recommend contacting us as soon as you identify an issue. Late submissions may be reviewed on a case-by-case basis, but we cannot guarantee a refund outside the stated timeframes.

4. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Orders that have been fully consumed or mostly eaten prior to a complaint being raised.
• Customizations or special requests that were clearly communicated and fulfilled as requested, but later disliked by the customer.
• Orders where the customer provided an incorrect delivery address.
• Promotional items, free add-ons, or complimentary products included with an order.
• Delivery fees, unless the order was never delivered through our fault.
• Service fees or platform charges imposed by third-party delivery applications.
• Gift cards and digital vouchers once they have been redeemed or used.
• Orders placed during limited-time promotions that explicitly state "no refunds" as a condition of the offer.
• Catering deposits that are non-refundable as specified in a signed catering agreement.

5. How to Request a Refund (Step-by-Step)

To initiate a refund request, please follow these steps carefully:

1. Step 1 – Document the Issue: Take clear photographs of the food, packaging, or any relevant evidence that supports your claim. This documentation will be helpful during the review process.
2. Step 2 – Contact Us Promptly: Reach out to our customer support team as soon as possible within the applicable timeframe. You can contact us via email at [email protected] or visit our website at wingsnobchiks.click.
3. Step 3 – Provide Order Details: Include the following information in your message:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Photographic evidence (if applicable)
   • Your preferred resolution (refund, replacement, credit)
4. Step 4 – Wait for Confirmation: Our team will acknowledge your request within 1 business day and begin the review process.
5. Step 5 – Review and Decision: We will review your claim and all supporting information. You will receive a decision within 3–5 business days of your initial contact.
6. Step 6 – Refund Issuance: If your refund is approved, we will process it according to the timeframes described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account will vary depending on your payment method:

Please note that Wing Snob processes refunds promptly on our end; however, we are not responsible for additional delays caused by your bank or financial institution. If you have not received your refund within the stated timeframe, we recommend contacting your bank before reaching out to us.

7. Partial Refunds

In certain situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following conditions:

• Only a portion of the order was incorrect or missing, while the rest was delivered correctly.
• The food quality issue affected only part of the order.
• The customer has partially consumed the order before reporting an issue.
• A delivery delay resulted in diminished quality for only certain items in the order.
• A promotional discount was applied, and the refund is adjusted to reflect the actual amount paid for the affected item(s).

The amount of a partial refund will be calculated based on the price of the affected item(s) as listed on your order confirmation. Wing Snob reserves the right to determine the appropriate refund amount based on the specific circumstances of each case.

8. Cancellation Policy

We understand that plans can change, but because our food is freshly prepared, our cancellation window is very limited.

8.1 Online and Phone Orders

• Orders may be cancelled for a full refund if the cancellation request is made within 5 minutes of placing the order and the kitchen has not yet begun preparation.
• If the kitchen has already started preparing your order, cancellation may not be possible, and no refund will be issued.
• To cancel an order, contact us immediately at [email protected].

8.2 Catering and Large Group Orders

• Cancellations made 72 hours or more before the scheduled event: Full refund, minus any non-refundable deposit as specified in your catering agreement.
• Cancellations made 24–72 hours before the event: 50% refund of the total order amount.
• Cancellations made less than 24 hours before the event: No refund will be issued.
• All catering cancellations must be submitted in writing to [email protected].

9. Exchange Policy

Wing Snob does not offer direct food-for-food exchanges due to the perishable nature of our products. However, in cases where an order was prepared incorrectly, we may offer one of the following resolutions at our discretion:

• Replacement Order: We will prepare and deliver/make available a correct replacement at no additional charge, subject to availability and operating hours.
• Store Credit: We may offer store credit equivalent to the value of the incorrect or unsatisfactory item(s) for use on a future order.
• Monetary Refund: As described in the sections above.

The resolution offered will depend on the nature of the complaint, the timing of the report, and other relevant factors. Wing Snob reserves the right to determine the most appropriate remedy on a case-by-case basis.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob provides a structured dispute resolution process to ensure all concerns are addressed fairly.

10.1 Internal Escalation

If you disagree with our initial decision, you may request that your case be escalated to a senior member of our customer service team. To do so, reply to your existing support correspondence or send a new email to [email protected] with the subject line "Refund Dispute – Escalation Request". Please include your order number and a detailed explanation of your concern.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your bank or credit card issuer if you believe you have been wrongfully charged. This process, known as a chargeback, is governed by the Fair Credit Billing Act (FCBA) for credit card transactions and similar protections for debit card users under Regulation E. We encourage customers to attempt to resolve issues directly with us before initiating a chargeback, as this typically results in a faster resolution.

10.3 Consumer Protection Resources

If you believe Wing Snob has engaged in unfair or deceptive business practices, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): reportfraud.ftc.gov
• Consumer Financial Protection Bureau (CFPB): For billing and payment disputes at consumerfinance.gov
• Better Business Bureau (BBB): bbb.org
• Your state's Attorney General Consumer Protection Division

10.4 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States and the applicable state laws of the jurisdiction in which Wing Snob operates. Any disputes arising under this policy that cannot be resolved informally shall be subject to binding arbitration or litigation in the appropriate courts, as permitted by applicable law.

11. Fraud Prevention

Wing Snob takes fraudulent refund claims seriously. We reserve the right to deny refund requests that we reasonably believe are fraudulent, abusive, or made in bad faith. Customers who repeatedly submit unfounded refund claims may have their accounts suspended or permanently banned from our platform. We may share information about fraudulent activity with law enforcement or financial institutions where required by law.

12. Changes to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our website at wingsnobchiks.click with the updated effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund-related inquiries, questions, or concerns, please contact our customer support team using the information below. We are committed to responding to all inquiries promptly and professionally.

We value your business and appreciate your trust in Wing Snob. Our team is dedicated to resolving your concerns quickly and ensuring that every experience with us is a positive one. Thank you for choosing Wing Snob.

This Refund Policy was last reviewed and updated on March 29, 2026. Wing Snob reserves the right to amend this policy at any time. The most current version will always be available at wingsnobchiks.click.